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Reed Farnsworth
Profiles Profiles
Access to various tabs in the SirsiDynix Support Center (a.k.a. SDSC or Support Center) is controlled by profiles. To change what tabs a Support Center user sees, simply requires changing that user’s profile.
For now, this must be done by SirsiDynix Customer Support or LRMs. When Support Center User Management is available, authorized individuals at libraries will be able to do this themselves.
When contacting Customer Support or your LRM to create new Support Center users or change the profile of existing support center users, we need to know what profile you want them to have. To help you clarify what each profile allows, here is a profile of the profiles:
* The User Management tab is not currently available. When it is, the profiles indicated will have access to it. It is intended that when User Management is available, users with profiles 2b and 2d will only be able to manage users with profiles the same as or lower than themselves.
Three pairs of profiles appear identical: 3a and 3b, 4a and 4c, and 4b and 4d. The difference in these pairs is that profiles 3b, 4c, and 4d are super-users, meaning that then can manage all cases for their institutions via the Cases tab. Profiles 3a, 4a, and 4b are only able to manage their own cases on the Cases tab.
More detailed information about SirsiDynix Support Center User Management and profiles can be found in the SDSC User Management Guide at the bottom-right corner of the Support Center homepage.
Please address any questions you have about SirsiDynix Support Center user profiles to Reed.Farnsworth@SirsiDynix.com.
Reed Farnsworth
Wikis move to Support Center
Both the Customer and API Wikis have been moved from the old Client Care Website to the SirsiDynix Support Center. We encourage you to take advantage of these tools to glean wisdom from your counterparts around that world. Please, don’t be shy – if you have wisdom to share, feel free to contribute!
The Customer Wiki is accessible via a link on the Support Center homepage. The API Wiki is only available via a link on the API tab to those with API access.
Most materials on the Wikis can be viewed without logging into the Wiki. A few Wiki articles require logging in to access links within the articles. To create, edit, or contribute to Wiki articles, you must log into the Wiki. The login link is at the top right corner of the Wiki pages.
If you don’t have a Wiki login, you can quickly and easily create one for yourself. Just click the “Special Pages” link in the left column of the Wiki, then click “login / create account” and follow the instructions:
If you are new to using Wikis, the Help link in the left column provides useful information to help you get started. If you have any questions or find any problems with the Wikis, please send them to Reed.Farnsworth@SirsiDynix.com.
Reed Farnsworth
Question: What are 'Answers'?
A Q&A with SirsiDynix knowledge base analyst Reed Farnsworth, answering some of your latest and deepest SirsiDynix Support Center questions. We take requests — feel free to email us!
Question: What are Answers?
Answer: Questions and Answers on the SirsiDynix Support Center (SDSC) are like the Forums found in the old Client Care Website.
Question: Why not change the Question tab name to Forums?
Answer: Unfortunately, this is a tab that can’t currently be renamed. We are working on ways to resolve it. When you see the Answers tab replaced by a Forums tab, you will know that we succeeded.
Question: Why don’t I see an Answers tab on the SDSC?
Answer: The Answers tab, like the Mailing Lists tab, is only available to SDSC users with profiles that allow access to community oriented features (discussion forums and ListServs). See “Profiles Profiles”.
Question: How does “Create New… Question” on the SDSC homepage relate to Answers?
Answer: Questions are the initial conversation starter in a question/answer discussion thread. Questions can be created on the Answers tab or by using “Create New… Question” on the SDSC homepage.
Question: What types of questions should I ask here? Is it OK to ask Customer Support questions here? (OK, sorry. That was two questions.)
Answers: Questions you want answered by SirsiDynix Customer Support should not be asked here. Use the Cases tab to submit questions directly to Customer Support. The purpose for the Questions and Answers is to provide a forum where customers can ask question to other customers, not to SirsiDynix, and get answers from other customers. This is a great place to ask for opinions of your counterparts in other libraries. Questions about experiences other libraries have had, or why they do things the way they do are ideal here. Sorry. That was a long answer. But, hey, you asked two questions.
Question: Does this mean that SirsiDynix employees won’t answer questions asked here or participate in forum discussions?
Answer: No. SirsiDynix employees monitor the Question and Answer discussion forums, and may chime in from time to time when we have something to contribute. But, we don’t want to be the focus of these forums. The primary participants should be customers discussing customer related topics.
Question: Who should I ask if I have further questions about Answers?
Answer: Reed.Farnsworth@SirsiDynix.com
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